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Welcome Intro
Welcome to CueTime; the professional timing system built for live events, broadcast studios, and corporate productions. In this quick introduction, you'll get a tour of the platform, meet the product family (Elite, Elite LP, and Pro), and learn what to expect from the videos ahead. Whether you're a stage manager, AV tech, or show caller, this guide will help you get up and running fast.
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Getting Connected
Connecting your CueTime device is the first step to running your show. This video covers everything you need to know: connecting via WiFi, using Gigabit Ethernet for a stable wired connection, and setting up the built‑in hotspot, which creates its own network so you never need venue internet. Also learn how to pair multiple devices and verify your connection status before showtime.
Online Mode
Online Mode unlocks remote control and sharing capabilities. Learn how to bring your CueTime device online, generate secure view‑only links for stakeholders, and control timers from any browser on the same network. Perfect for producers in the green room, clients in the back of house, or remote team members who need visibility without touching your controls.
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Logs
Every connection drop, sync failure, and system event is recorded with timestamps. This video walks you through the Logs section — how to read event history, identify recurring issues, and use the data to troubleshoot faster. Clear logs when you're done, or export them for post‑show reporting. No guessing. No blame. Just clean data.
Programs
Stop rebuilding your rundown from scratch. Programs let you save full event schedules — including sessions, timers, speaker names, and cues — as reusable templates. Load a program anytime, tweak it for a new event, and skip the repetitive setup. This video shows you how to create, save, edit, and delete programs with ease.
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CSV Upload
Manual entry is slow and error‑prone. CSV Upload lets you import hundreds of sessions from Excel or Google Sheets in seconds. This video covers how to format your spreadsheet, map columns correctly, and avoid common import mistakes. Perfect for large‑scale conferences, festivals, and broadcast events where every minute counts.
OnCue
OnCue is your assistant director — built right into CueTime. This video shows you how to attach lighting changes, sound bites, camera switches, and stage moves to any timestamp in your rundown. Set reminders (30 seconds, 1 minute, or custom), search your cue library, and edit or clear cues on the fly. Never miss a transition again.
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Troubleshooting
Things go wrong. This video helps you fix them fast. Learn how to resolve common issues: devices not connecting, sync failures, offline mode problems, and timer display glitches. We'll walk through the Logs section, connection status indicators, and step‑by‑step fixes so you can get back to the show with minimal downtime.
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