Introduction
This Privacy Policy explains how CueTime LLC. (“CueTime," "Company," "we," "us," or"our") collects, uses, discloses, stores, protects, and otherwise processes information when youvisit CueTime.io, purchase CueTime products, use CueTime hardware, download or useCueTime mobile applications, access CueTime web-based services, create an account, subscribeto a CueTime plan, interact with CueTime support, communicate with us, attend an event ortrade show where CueTime is present, or otherwise use any CueTime product, service, software,firmware, application, website, online store, dashboard, integration, or related offering that linksto this Privacy Policy.
This Privacy Policy applies to CueTime’s website, e-commerce store, mobile applications, webplatform, connected devices, customer portals, subscriptions, support services, marketingcommunications, analytics, advertising, and related business operations.
By accessing or using CueTime products or services, you acknowledge this Privacy Policy.Where required by law, we will request your consent before collecting, using, or disclosingcertain information.
This Privacy Policy should be read together with our Terms and Conditions of Use, CookiePolicy, subscription disclosures, checkout notices, warranty terms, and any other applicableproduct or service terms.
1. Information We Collect
CueTime may collect the following categories of information, depending on how you interactwith us.
1.1 Account Information
We may collect information you provide when creating or managing an account, including:
1.2 Contact and Communication Information
We may collect information when you contact us, submit a form, request a demo, request aquote, communicate with sales, communicate with support, respond to marketing, attend a tradeshow, or otherwise interact with CueTime, including:
1.3 Commercial, Order, and Transaction Information
If you purchase, subscribe to, return, exchange, finance, evaluate, or request support for CueTimeproducts or services, we may collect:
1.4 Payment Information
CueTime may collect limited billing-related information necessary to process payments, confirmtransactions, manage subscriptions, prevent fraud, and maintain accounting records.
Payment card information is generally processed by third-party payment processors, app stores,e-commerce platforms, or other authorized billing providers. CueTime does not intentionallystore full credit card numbers unless expressly disclosed and handled through a compliantpayment provider.
Depending on the transaction, payment-related providers may include payment processors, appstores, e-commerce platforms, financing providers, fraud prevention providers, banks, or otherauthorized billing vendors.
1.5 Subscription and Automatic Renewal Information
If you purchase, activate, or manage a CueTime subscription, software plan, service plan, orrecurring billing arrangement, we may collect and retain information related to:
We use this information to provide subscriptions, process renewals, honor cancellations, complywith automatic renewal laws, maintain business records, prevent fraud, and resolve disputes.
1.6 Device, App, and Technical Information
When you use CueTime websites, apps, connected devices, software, firmware, integrations, oronline services, we may collect:
1.7 Product Usage and Event Workflow Information
CueTime products and services may collect information about how features are used, including:
You are responsible for ensuring that you have the right to enter, upload, share, or process anynames, schedules, files, messages, or other information involving employees, contractors,presenters, speakers, clients, attendees, or other individuals.
1.8 Website, Cookie, Analytics, and Advertising Information
We may collect information through cookies, pixels, tags, SDKs, local storage, session storage,analytics tools, advertising technologies, and similar technologies, including:
For more information, please review our Cookie Policy.
1.9 Marketing and Lead Information
We may collect information related to sales and marketing activities, including:
1.10 Support, Warranty, and Service Information
When you request support, warranty service, repair, replacement, troubleshooting, onboarding,or product assistance, we may collect:
You are responsible for ensuring that you have the right to enter, upload, share, or process anynames, schedules, files, messages, or other information involving employees, contractors,presenters, speakers, clients, attendees, or other individuals.
1.11 Information From Third Parties
We may receive information from third parties, including:
2. How We Use Information
CueTime may use information for the following purposes.
2.1 To Provide and Operate Products and Services
We use information to:
2.2 To Process Orders, Payments, and Subscriptions
We use information to:
2.3 To Provide Support, Warranty, and Customer Service
We use information to:
2.4 To Improve CueTime Products and Services
We use information to:
2.5 To Communicate With You
We use information to send:
2.6 For Marketing, Advertising, and Sales
We may use information to:
2.7 For Security, Fraud Prevention, and Legal Compliance
We may use information to:
You are responsible for ensuring that you have the right to enter, upload, share, or process anynames, schedules, files, messages, or other information involving employees, contractors,presenters, speakers, clients, attendees, or other individuals.
3. How We Disclose Information
CueTime may disclose information as described below.
3.1 Service Providers and Vendors
We may disclose information to vendors and service providers that help us operate our business,including:
These providers may process information on our behalf or according to their own terms,depending on the service.
3.2 Payment Processors, App Stores, and E-Commerce Platforms
If you make a purchase, subscribe, renew, cancel, request a refund, or dispute a charge,information may be disclosed to or received from payment processors, app stores, e-commerceplatforms, banks, card networks, fraud prevention providers, financing providers, and billingplatforms.
3.3 Resellers, Distributors, and Business Partners
If you purchase through or interact with an authorized reseller, distributor, marketplace,integrator, sales representative, referral partner, or business partner, we may share informationnecessary to process the transaction, provide support, manage warranties, fulfill orders, verifyeligibility, coordinate sales, or provide services.
3.4 Advertising and Analytics Partners
We may disclose or make available certain information to advertising, analytics, and measurement partners through cookies, pixels, tags, SDKs, and similar technologies.
Depending on applicable law, this may be considered a "sale," "sharing," targeted advertising, orcross-context behavioral advertising. Where required, we provide opt-out rights.
3.5 Legal, Safety, and Compliance
We may disclose information when we believe it is reasonably necessary to:
3.6 Business Transfers
We may disclose or transfer information in connection with a merger, acquisition, financing,investment, reorganization, bankruptcy, sale of assets, corporate transaction, due diligenceprocess, or transfer of all or part of our business.
3.7 With Your Direction or Consent
We may disclose information when you direct us to do so, request that we do so, authorize us todo so, or otherwise consent.
4.Cookies, Tracking, and Similar Technologies
CueTime uses cookies and similar technologies to operate the website, support checkout,remember preferences, analyze traffic, measure marketing, retarget visitors, secure accounts,process subscriptions, and improve services.For more information about our use of cookies and your choices, please review our CookiePolicy.
5.Email and SMS Communications
If you sign up for CueTime marketing communications, request information, submit a form,make a purchase, activate a subscription, attend an event, or otherwise provide contactinformation, we may send communications by email, SMS, phone, app notification, or othermeans.
Marketing communications may include product updates, launch updates, educational content,event announcements, promotions,abandoned cart reminders, product recommendations, and sales follow-up.
You may unsubscribe from marketing emails by clicking the unsubscribe link. You may opt outof SMS marketing by replying STOP or following the instructions in the message.
Even if you opt out of marketing communications, we may still send transactional, legal,security, account, subscription, renewal, cancellation, support, warranty, order, shipping, andservice-related messages where permitted by law.
6. Your Privacy Choices
Depending on your location and applicable law, you may have some or all of the followingchoices.
6.1 Account Updates
You may update certain account information by logging into your account or contacting us.
6.2 Marketing Opt-Outs
You may opt out of marketing emails by using the unsubscribe link in the email. You may opt outof SMS marketing by replying STOP or following the message instructions.
6.3 Cookie Preferences
Where available, you may manage non-essential cookies through our cookie banner or cookie settings tool.
Cookie Settings: [Insert Cookie Settings Link]
6.4 Advertising Opt-Outs
You may be able to limit interest-based advertising through browser, device, platform, orindustry advertising controls. Opting out may not stop all advertising, but it may reducepersonalized advertising.
6.5 Do Not Sell or Share
If CueTime uses advertising or analytics technologies that are considered a sale or sharing ofpersonal information under applicable law, you may have the right to opt out.
Do Not Sell or Share My Personal Information: [Insert Link if applicable]
6.6 Global Privacy Control
Where required by law, CueTime will honor recognized browser-based opt-out preferencesignals such as Global Privacy Control as a request to opt out of the sale or sharing of personalinformation for the browser or device sending the signal.
7. California Privacy Rights
This section applies to California residents to the extent required by the California ConsumerPrivacy Act, as amended by the California Privacy Rights Act, and other applicable Californiaprivacy laws.
7.1 Categories of Personal Information We May Collect
In the past 12 months, CueTime may have collected the following categories of personalinformation:
7.2 Sources of Personal Information
We may collect personal information from:
7.3 Business or Commercial Purposes
We collect, use, and disclose personal information for the purposes described in this PrivacyPolicy, including providing products and services, processing transactions, managingsubscriptions, customer support, marketing, analytics, security, fraud prevention, legalcompliance, and business operations.
7.4 Categories of Third Parties to Whom We Disclose Information
We may disclose personal information to:
7.5 Sale or Sharing of Personal Information
CueTime does not sell personal information for money. However, some advertising, retargeting,analytics, or cross-context behavioral advertising activities may be considered a "sale" or"sharing" under California law.
If we engage in such activities, you may opt out by using our Do Not Sell or Share MyPersonal Information link or by using a recognized opt-out preference signal such as Global
Privacy Control where required by law.
7.6 California Consumer Rights
California residents may have the right to:
7.7 How to Exercise California Rights
To submit a privacy request, contact us at:
Privacy Email: Legal@cuetime.io
Website: https://www.cuetime.io
We may need to verify your identity before processing certain requests. Verification may requirematching information you provide with information we maintain.
7.8 Authorized Agents
You may use an authorized agent to submit a request on your behalf where permitted by law. Wemay require proof that the agent is authorized to act for you and may require you to verify youridentity directly with us.
7.9 Non-Discrimination
CueTime will not discriminate against you for exercising privacy rights. We will not deny goodsor services, charge different prices, provide a different level or quality of service, or retaliateagainst you because you exercised privacy rights, except as permitted by law.
8.Privacy Rights for Other U.S. Residents
Residents of certain U.S. states may have rights to access, correct, delete, obtain a copy of, or optout of certain processing of personal information, including targeted advertising, sale of personalinformation, or profiling that produces legal or similarly significant effects.
If you believe you have rights under your state’s privacy law, you may contact us at Legal@cuetime.io.
9. International Privacy Rights
If you are located outside the United States, you may have additional rights under applicableprivacy laws. Depending on your location, these rights may include the right to access, correct,delete, restrict, object to processing, withdraw consent, request portability, or file a complaintwith a data protection authority.
CueTime is based in the United States. By using CueTime products or services from outside theUnited States, you understand that your information may be transferred to, stored in, andprocessed in the United States and other jurisdictions where CueTime or its service providersoperate.
Where required by applicable law, we rely on appropriate legal bases, transfer mechanisms,contractual protections, or consent to process and transfer personal information.
10. Data Retention
CueTime retains personal information for as long as reasonably necessary to provide productsand services, maintain accounts, process transactions, manage subscriptions, provide support,honor warranties, comply with legal obligations, resolve disputes, maintain business records,prevent fraud, protect security, enforce agreements, and support legitimate business purposes.Retention periods may vary based on the type of information and purpose of processing. Forexample:
We may retain de-identified, aggregated, or anonymized information for analytics, productimprovement, business intelligence, and lawful business purposes.
11. Data Security
CueTime uses reasonable administrative, technical, and physical safeguards designed to protectpersonal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Security measures may include access controls, authentication, encryption, vendor controls,monitoring, logging, internal policies, and other safeguards appropriate to the nature of theinformation.
No method of transmission, storage, network operation, or electronic processing is completelysecure. CueTime cannot guarantee absolute security. You are responsible for protecting your account credentials, devices, networks, passwords, and authorized users.
If you believe your account, device, or information has been compromised, contact us promptlyat Legal@cuetime.io or support@cuetime.io.
12. Children’s Privacy
CueTime products and services are intended for adults and business users. They are not intendedfor children under 18. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to CueTime, contact us at Legal@cuetime.io. If we learn that we collected personal information from a child in violation ofapplicable law, we will take appropriate steps to delete it.
13. Third-Party Websites and Services
CueTime products, websites, emails, ads, or services may contain links to third-party websites,platforms, app stores, payment processors, resellers, social media platforms, videos, integrations,or other services.
This Privacy Policy does not apply to third-party websites or services. CueTime is notresponsible for the privacy, security, or data practices of third parties. You should review theirprivacy policies and terms before using them.
14. Business Customers and End Users
If CueTime provides products or services to an organization, production company, venue,integrator, reseller, distributor, agency, employer, or other business customer, that organizationmay control certain information submitted to or processed through CueTime products orservices.
If your information was submitted to CueTime by your employer, organization, client,production team, or another business customer, please contact that organization first regardingprivacy requests. CueTime may refer privacy requests to the applicable business customer where appropriate.
Business customers are responsible for providing all required notices, obtaining all requiredconsents, and ensuring they have the legal right to submit, upload, display, process, or shareinformation through CueTime products or services.
15. De-Identified and Aggregated Information
CueTime may create and use de-identified, anonymized, or aggregated information for analytics,product improvement, benchmarking, research, reporting, business intelligence, marketinganalysis, service improvement, and other lawful purposes.
CueTime will not attempt to re-identify information that has been de-identified except aspermitted by law, such as to test whether de-identification measures are effective.
16. Changes to This Privacy Policy
CueTime products, websites, emails, ads, or services may contain links to third-party websites,platforms, app stores, CueTime may update this Privacy Policy from time to time to reflect changes in our practices,technology, products, services, legal obligations, vendors, or business operations.
When we update this Privacy Policy, we will revise the "Last Updated" date above. If changesare material, we may provide additional notice, such as through our website, email, appnotification, account notice, checkout notice, or other legally permitted method.
Your continued use of CueTime products or services after an updated Privacy Policy is postedmeans you acknowledge the updated Privacy Policy, except where additional consent is requiredby law.
17.
Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:
CueTime LLC.
Website: https://www.cuetime.ioPrivacy
privacy Email: Legal@cuetime.io
Support Email: support@cuetime.io
Legal Email: legal@cuetime.io
Mailing Address: 8 The Green STE 23567 Dover, DE 19901
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